Black Cafe Terms & Conditions

These Terms & Conditions govern your use of the Black Cafe | بلاك كافيه mobile application and related customer services operated by Orkedah Company. By creating an account or placing an order, you agree to these terms.

You may need an account to place orders and use Black Rewards. Provide accurate information, keep your sign-in details confidential, and tell us if you believe your account has been used without permission. You are responsible for activity that occurs through your account. We may suspend or restrict an account when needed to protect customers, prevent misuse, or comply with law.

Black Cafe currently offers pickup orders from participating branches. You select a branch, choose available products, apply customizations, options, and add-ons where offered, and complete checkout. An order is accepted subject to product availability, branch availability, and successful payment where payment is required.

Menu items, options, add-ons, and availability can vary by branch and may change during the day. A product shown in the app may become unavailable before your order is confirmed.

Prices are shown in the app at the time you place an order. Applicable tax may be calculated and displayed as part of the order total. Promotional prices, discounts, points, and rewards can change the amount you pay according to the rules active at checkout.

Some products allow options or add-ons. Additional charges may apply. A reward or offer may cover a base product while options or add-ons remain chargeable, depending on the applicable rules.

Orders are prepared for pickup at the branch you selected. You may place an as-soon-as-possible pickup or a scheduled pickup when that option is offered. A pickup code and estimated ready time may be shown in the app. You are responsible for collecting the order from the selected branch.

Online payments are processed by Paymob. A payment may succeed, fail, expire, or be cancelled before completion. If a payment fails, the order may remain unpaid and you may retry according to the options shown in the app, or contact support. Black Cafe does not store full payment card details.

You may cancel an order in the app while cancellation is still available for that order's current status. If the app no longer allows cancellation, contact Black Cafe support. Cancellation availability can depend on how far the branch has progressed with the order.

Refunds, if any, are handled according to Black Cafe's applicable business policy and the payment provider's processes. The app may display a refunded payment status after a refund has been processed. This page does not promise a specific refund amount, automatic refund on cancellation, or a fixed refund period. For a refund request, email it@orkedah.sa with your order number and a brief description.

Black Rewards is the Black Cafe loyalty program. Points may be earned from eligible activity. Earning rules, redemption rules, and campaign eligibility can vary and may depend on product, category, branch, date, minimum order amount, order status, or other published conditions. Rewards may have eligibility requirements and may expire when an expiration date applies. Points and rewards do not represent cash unless we expressly say otherwise. Campaigns and rewards may change or end. The application and backend determine eligibility according to the active loyalty program rules.

Promotional offers may apply only to selected products, only at selected branches, only during specified periods, and only when specific eligibility requirements are met. An offer may be unavailable together with certain rewards or loyalty redemptions depending on the applicable offer rules. Offer availability and combination rules can change.

We aim to keep Black Cafe available, but the app, menu, payments, branches, or loyalty features may be interrupted, limited, or changed for maintenance, technical issues, or operational reasons.

You may not misuse the app, attempt to access another customer's account, interfere with ordering or payment systems, submit false information, or use Black Cafe in a way that is unlawful or harmful to other customers, staff, or Orkedah Company.

The Black Cafe name, بلاك كافيه, logos, menu content, and application materials are owned by Orkedah Company or its licensors. You may not copy, modify, or use them except as needed to use the app as a customer.

We may update products, prices, branches, loyalty rules, offers, and app features. Where a change affects these terms, we will update this page and the effective date.

To the extent permitted by applicable law, Orkedah Company is not responsible for losses that result from circumstances outside our reasonable control, including payment-provider interruptions, network failures, or a product becoming unavailable after you begin an order. Nothing in these terms limits liability that cannot be limited under applicable law.

We may update these Terms & Conditions. The effective date at the top of this page will change when we do. Continued use of the Black Cafe app after an update means you accept the revised terms for that later use.

Black Cafe | بلاك كافيه is operated by Orkedah Company. Support: it@orkedah.sa.

it@orkedah.sa