Black Cafe | بلاك كافيه
Black Cafe App Support
Need help with the Black Cafe app? We're here to help.
Find answers to common questions about your account, orders, payments, and Black Rewards, or contact our support team.
How can we help?
Account & Sign In
Help with creating an account, signing in, accessing your account, updating your details, verifying your email, and resolving password issues. Keep your sign-in details private and never share your password or verification code.
Orders
Place a pickup order, view current orders, follow order status, review order history, and cancel an order when cancellation is still available in the app.
Payments
Pay for Black Cafe orders online, check payment status, and get help with failed payment attempts or questions about charges associated with your orders.
Black Rewards
Learn about loyalty points, earning and using points, campaign progress, available rewards, and redeeming rewards in the Black Cafe app.
Menu & Products
Browse products, check availability, customize products, choose options and add-ons, and see items offered at your selected branch.
Branches
Select a Black Cafe branch, check whether it is available for orders, review opening hours, and confirm the pickup location.
Frequently Asked Questions
How do I place an order?
Select your preferred Black Cafe branch, browse the available menu, choose and customize your products, add them to your cart, and complete the checkout process.
How can I track my order?
Open the Orders section of the Black Cafe app to view your current orders and follow the available order status information, such as confirmed, preparing, ready, or picked up.
How do I earn Black Rewards points?
Eligible orders may earn Black Rewards points according to the currently active loyalty rules and campaigns. Earning rules can change, so the app and the current Black Rewards settings determine whether an order earns points and how many.
How do I use my points?
When points redemption is enabled and you are eligible, you can select points during checkout. The number of points required and any limits are controlled by the active Black Rewards settings and may change.
How do I use a reward?
In the Black Cafe app, go to Black Rewards, open My Rewards, select an available reward, tap Use Reward, choose an eligible product when required, add it to your cart, and complete checkout. Product options or add-ons may still have an additional charge depending on the reward rules.
Why didn't I receive points?
Points are awarded according to the active Black Rewards rules. An order may not earn points if it has not reached the required completion status, if it is not eligible, if a minimum order amount applies, if points earning does not currently apply, or if a campaign has additional eligibility conditions.
My payment failed. What should I do?
Contact Black Cafe support and include the order number if available, the approximate date and time of the order, the branch, and a brief description of the problem. Do not send your password, verification code, CVV, or full payment card number.
How do I delete my Black Cafe account?
You can delete your account from your profile in the Black Cafe app, or from the Delete Account page on this website if you cannot access the app. You will need the mobile number and password for the account. After deletion you will no longer be able to sign in.
Contact Support
If you cannot find an answer here, email the Black Cafe support team. Include your order number if you have one, the approximate date and time, the branch, and a short description of the issue.
it@orkedah.sa
Email SupportFor your security, never send your password, verification code, CVV, or full payment card number to Black Cafe support.