Black Cafe Privacy Policy

This Privacy Policy describes how Black Cafe | بلاك كافيه, operated by Orkedah Company, collects, uses, and handles information when you use the Black Cafe mobile application and related customer services, including pickup ordering and Black Rewards.

Depending on how you use Black Cafe, we may collect the following categories of information:

• Account information: your name, mobile number, email address if you provide one, a hashed password, an optional profile image, and your client account identifier.
• Preferences: your preferred language, preferred branch, favorite branches, and favorite products.
• Account status: email or mobile verification status, pending email changes, and last sign-in time.
• Order information: order number, selected branch, products, customizations, options, add-ons, prices, applicable tax, discounts, pickup type, scheduled pickup time when used, pickup code, order status, order history, and optional notes you add to an order.
• Payment information: payment amount, currency, payment status, and payment or transaction references needed to confirm a charge. Black Cafe does not store your full payment card number, CVV, or card PIN.
• Black Rewards information: loyalty points, earning and redemption history, campaign progress, available rewards, and reward use.
• Support communications: information you send to it@orkedah.sa, such as your name, contact details, order number, and a description of your request.
• Technical information needed to operate the service: authentication tokens that keep you signed in, and the app platform and version when the app checks whether an update is required. We do not collect push-notification device tokens in the current Black Cafe backend.

We use this information to:

• Create and manage your Black Cafe account.
• Process pickup orders and show order status and history.
• Process and confirm payments through our payment provider.
• Operate Black Rewards, including points, campaigns, and rewards.
• Provide customer support and respond to your requests.
• Help protect accounts, prevent fraud, and keep the service secure.
• Improve application reliability and performance.
• Send service messages, such as email verification codes and payment invoices, where those features apply.

Online card payments are processed by an external payment provider, Paymob. Black Cafe receives payment status and references needed to confirm your order. We do not store full payment card details on Black Cafe systems. Paymob handles card processing according to its own terms and privacy practices.

Order and account activity may be processed to calculate points, track campaign progress, issue rewards, redeem points or rewards, and maintain loyalty transaction history. The applicable earning, redemption, and eligibility rules are controlled from the Black Cafe administration settings and may change.

We share information only as needed to operate Black Cafe. This includes Paymob for payment processing, and service providers who deliver email or host and operate the application infrastructure. We do not sell your personal information. We may disclose information if required by applicable law or to protect the rights, safety, and security of Black Cafe, Orkedah Company, our customers, or others.

We retain account, order, payment, and loyalty records for as long as needed to provide the service, meet business, tax, accounting, and security requirements, and handle disputes or support requests. Some records may remain after an account is deactivated when retention is required for those purposes. If you want to ask about deletion or access, contact it@orkedah.sa.

We use reasonable technical and organizational safeguards to protect information, including hashed passwords, access controls, and encrypted connections in production. No method of transmission or storage is completely secure, and we cannot guarantee that unauthorized access will never occur.

You may contact us to ask about access, correction, or other privacy-related requests that apply to your Black Cafe information. You can delete your Black Cafe account from the mobile app or from the account deletion page on this website. Email it@orkedah.sa and include enough detail for us to identify your account, such as your registered mobile number. We may need to verify your identity before fulfilling a request.

Delete Your Black Cafe Account

Black Cafe is a customer ordering application for cafe products and is intended for customers who can create an account and place orders. It is not directed at children. If you believe a child has provided personal information through Black Cafe, contact it@orkedah.sa so we can review the request.

We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when the policy changes. Continued use of the Black Cafe app after an update means the revised policy applies to that later use.

Black Cafe | بلاك كافيه is operated by Orkedah Company. For privacy or support questions, email it@orkedah.sa.

it@orkedah.sa